Unlock Ee Phone With Puk Code [UPDATED]

A PUK, which is sometimes known as a network unlocking code (NUC) or personal unlocking code (PUC), is a unique sequence of eight digits that your network must supply, as long as you fulfil certain criteria.

I'm trying to unlock my old S7 phone which hasn't been used for a while, it is asking for the phone PUK code which I have put in. The message reads that this has been unsuccessful, please can you help?

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.

I requested a PUK code from EE to unlock my device (moto one macro) i bought from them 2 years ago as i want to switch to another network. They had to send an email to the manufacturer to retrieve the code which i got today but when i try entering it it says network unlock unsuccessful. Not sure what else to try? The new SIM im putting in is active and i've double checked my IMEI number. Any help would be appreciated

I didn't specifically request a PUK code I rung up EE support to ask them to unlock it and explained my situation which they then put a request in for me to the unlocking team so i presume they would have asked for the right code as they knew my situation. I only call it a PUK code as online I see the code to switch networks is called lots of different things by different networks (PUK, NUC, PUC, NCK).

I request a NUC code for my device 3 weeks ago and got a response relatively quickly except the code I was given didn't work. I then had to wait almost 2 weeks for another response in which they just sent back the same email with the same code even though I told the unlock team it didn't work. I have now been emailing back and forth with them and they say there is no other code they can give me as that is the only one they have. My IMEI number matches the one they are giving me the code for and I have double checked I am entering the code correctly 3 times now but don't want to enter it more incase I lock my phone. I just get an error message saying "network unlock unsuccessful". Whenever I call they just send me the same email so I'm going round in circles. My EE PAYG sim runs out soon and I already am in a contract with another network so this is very frustrating. Would never have bought this phone if I knew EE couldn't unlock it. Not sure what else to do?

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